Redfin wants to help answer the questions of home buyers with the help of AI in a more efficient way. Real Estate Veteran is launching a new generative AI-Powered virtual assistant called “Ask Redfin”, which can respond immediately to questions about a particular home listing.
This tool combines the latest large language model technology with huge data of Redfin on homes and markets across the country. When users cannot answer their questions by the tool, it also connects to Redfinโs customer support team.
Ariel Doss Santos, a senior vice president of the product and design, said, the conversation interface can make it easier for some customers to get answers more quickly than scrolling up and down for details on the listing. Redfin is the latest company developing virtual assistant or copilots โโthe userโs questions and answer.
Amazon recently started testing its shopping sidekick. Bill Gates predicted that everyone will have an AI-powered private assistant within five years. Redfin released a ChatGPT plugin last year, but after an Inman report on the discrimintational risks generated by such chatbots OpenAI disable all real estate plugins soon โ including another plugin of the Redfin rival Zillow Group.
The report highlights how users can ask ChatGPT which neighbors were associated with specific demographics. Racial discrimination in the real estate industry is a long-term issue. Redfin announced in 2021 that he would not incorporate neighborhood crime data on his real estate search platform. Doss Santos said the company run various tests to ensure that the Ask would align with the Redfin Fair Housing Act and would not answer the questions that would violate housing discrimination laws.
Within this experience we have worked really hard to ensure that AI is being used to help customers, without generating more bias and without making inappropriate things in the housing search. ” The Ask Redfin Tool, which is currently in Beta, will automatically appear on Redfinโs iPhone app for users in about a dozen American metros.
Others can go to the My Redfin section of the app and select Tri Ask Redfin. Redfin recorded revenues of $976.7 million last week, 11% less. The companyโs shares declined by 15% compared to the previous year as it has crossed an unstable U.S. housing market that Redfin CEO Glenn Kelman had reported terrible in last weekโs earnings release. At the end of last year the housing market bounced, but due to high mortgage rates buyers are still on the edge.
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